Medical interpretation

Free medical interpretation services are always available for patients and their families in more than 150 languages and dialects, as well as American Sign Language. Interpretation options include video chat and telephone service. On-site sign language interpreters can be arranged in advance. Notify any staff member if you would like an interpreter or call Interpreter Services at 717-981-8134. Under no circumstances should a non-certified medical interpreter be used as an interpreter.

Nonclinical translations

Google Translate can be used to translate signs, menus and nonclinical documents and conversations in more than 130 languages. Please note that Penn State Health is not responsible for incorrect translations. 

Download the Google Translate app from Google Play or the App Store.

The café is conveniently located off the main lobby with seating indoors and out. There are a variety of food options, including pizza and grab-and-go items.

In-room phones

For your convenience, there is no charge for local calls or calls to other extensions within the medical center. To make a local call, dial “9” first, followed by the telephone number.

Cell phones

Cell phones may interfere with clinical patient monitoring equipment. For that reason, some patient rooms and other care areas may not allow you to use them. Signs will indicate if cell phone use is not allowed.

Phone charging stations

Cell phone charging stations are located in the lobby near the West Elevator, on the second floor near the Women and Babies Center and in the Medical-Surgical waiting room on the third floor.

Internet access

All patient rooms and select visitor areas in the Medical Center have free wireless internet access.

1. Connect to ATTWIFI from your laptop or mobile device.
2. Open your browser.
3. Agree to terms of service.

No sign-in required.

We encourage you to be cautious when disclosing personally identifiable or sensitive information while on any shared, public network, including ours.

If you have any questions, ask one of our hospital staff for instructions on using our network to connect to the internet.

Our waiting areas have furniture and amenities to make each stay comfortable for families and visitors. If a volunteer is staffing the waiting area, visitors are asked to check in upon arrival.

The Gift Shop is located on the first floor of the medical center. Flowers, candy, magazine, books, jewelry, decorative items, toys and greeting cards are available, as well as various toiletries and comfort items, such as socks and clothing.

Flowers, plants and balloons are not allowed in some patient care areas. Please check with the patient’s nurse before ordering these items. Because some patients have allergies, please request delivery of Mylar balloons instead of latex. Where permitted, these items are delivered to patient rooms Monday, Wednesday, Thursday and Friday.

To purchase a gift and arrange delivery to a patient’s room, call the Gift Shop at 717-981-1103.

The Pastoral Care Services department provides spiritual and emotional support to patients and their families upon request. Patients may also invite their own spiritual leaders to provide for their spiritual and emotional needs.

Chaplains are available Monday through Friday. To contact the chaplain on call, call the switchboard operator at 717-981-9000.

Valuables

We encourage patients to leave all valuables at home or have a family member take
them home for you. The Medical Center does not assume responsibility for any lost belongings.

Lost and Found

The staff will tag identifiable items left behind in a patient care area. They will contact you and store the item(s) on the unit for seven days. Items must be picked up within that time. We recommend you label all items you bring with you. Unidentifiable items found within the Medical Center are turned in to the main Information Desk. As required by law, items of value, such as jewelry and currency, are turned over to the Pennsylvania Department of Revenue annually. Call 717-763-2100 about any lost or found items.

• Directions to Penn State Health Hampden Medical Center (Google Maps)
• Campus map (PDF): Our detailed map will help you navigate your way around campus.
• Campus map (PDF española): Nuestro mapa detallado lo ayudará a navegar por el campus.

• Capital Area Transit (CAT) - for complete bus schedule information, call 717-238-8304 or visit cattransit.com.
• CAT’s Paratransit/Share-A-Ride-Dauphin County - to schedule a ride, call 717-232-6100.
• Cumberland County Transportation (provided via RabbitTransit) - to schedule a ride, call 717-846-RIDE (7433) or 800-632-9063.
• Perry County Transportation Authority - to schedule a ride, call 877-800-RIDE (7433).

If you drive your electric vehicle (EV) to Hampden Medical Center, you can charge up with us. Charging stations are available at the following locations:

• Employee Lot behind hospital: 4 charging stations
• Main Visitors Lot: 2 charging stations
• Emergency Department Lot: 2 charging stations

See the campus map for the locations.

Please move your vehicle at your earliest convenience once it is finished charging so the charging station is available to others who need it. You may not use any other electrical outlet on campus to charge your vehicle.

How to charge your vehicle

Penn State Health has partnered with ChargePoint to install these EV charging stations.

• Create a free ChargePoint account.
• Download the ChargePoint app.

Start your charge three ways:

1. Tap your phone on the station while signed in to the ChargePoint app.
2. Tap your ChargePoint card on the station.
3. Tap the orange “Start Charge” button on the station details page of the mobile app.

See instructions on how to charge your vehicle.

EV charging fee

You can use tap-to-pay credit or debit cards or digital wallets like Apple Pay or Google Pay. You cannot pay onsite with cash or an older, non-contactless-style credit card. ChargePoint requires a payment method to be entered during the app setup.

• EV charging fee: $1 per hour
• ChargePoint Customer Support: 1-888-758-4389

Whether you're looking for an affordable motel room for one night or an extended stay suite, you'll find it in central Pennsylvania. When making a reservation, ask if they offer discounts to families of Penn State Health patients or provide a shuttle service to the hospital.