Medical interpretation

Free medical interpretation services are always available for patients and their families in more than 150 languages and dialects, as well as American Sign Language. Interpretation options include video chat and telephone service. On-site sign language interpreters can be arranged in advance. Notify any staff member if you would like an interpreter or call Interpreter Services at 223-287-8204. Under no circumstances should a non-certified medical interpreter be used as an interpreter.

Non-medical translations

Google Translate can be used to translate signs, menus and nonclinical documents and conversations in more than 130 languages. Please note that Penn State Health is not responsible for incorrect translations. 

Download the Google Translate app from Google Play or the App Store.

Our cafeteria is located on the first floor to the left of the main lobby. Food options include oven-fired pizza, grab-and-go items, daily specials and more. Visitor trays can also be ordered from the patient’s room.

In-room phones

No fees are charged for calls made from your phone. Dial 9, the area code and the phone number.

Cell phones

Cell phones may interfere with clinical equipment used to monitor patients. For that reason, some patient rooms and other care areas may restrict the use of cell phones. Signs will indicate if they are not allowed.

Phone charging stations

Cell phone charging stations are located at all entrance lobbies (Main entrance, Emergency Department entrance and Outpatient Services building entrance) as well as the waiting rooms on each floor of the hospital.

Internet access

All patient and visitor areas throughout the Medical Center have free wireless internet access. No sign-in is required. We encourage you to be cautious when disclosing personally identifiable or sensitive information while on any shared, public network, including ours. If you have questions, ask one of our hospital staff for instructions on using our network to connect to the internet.

Our waiting areas are designed to make each stay comfortable for families and visitors. If a greeter is staffing the waiting area, visitors are asked to check in upon arrival.

The hospital offers notary public services. Please let your nurse or other hospital staff know of your needs.

The Pastoral Care Services department at Lancaster Medical Center provides spiritual and emotional support to patients and their families upon request. Patients may also invite their own spiritual leaders to provide for their spiritual and emotional needs. To contact the chaplain on call, dial 223-287-8206 to be connected directly or 0 for the switchboard operator. Chaplains are available Monday through Friday.

• Directions to Penn State Health Lancaster Medical Center (Google Maps)

Lancaster Medical Center is on the Red Rose Transit Authority (RRTA) Park City bus route. Click here for the bus schedule.

If you drive your electric vehicle (EV) to Lancaster Medical Center, you can charge up with us. Charging stations are available at the following locations:

• Garage: 8 charging stations
• Visitors Lot: 4 charging stations
• Emergency Department Lot: 4 charging stations

See the map for the locations.

Please move your vehicle at your earliest convenience once it is finished charging so the charging station is available to others who need it. You may not use any other electrical outlet on campus to charge your vehicle.

Penn State Health has partnered with ChargePoint to install these EV charging stations.

• Create a free ChargePoint account
• Download the ChargePoint app

Start your charge three ways:

1. Tap your phone on the station while signed in to the ChargePoint app.
2. Tap your ChargePoint card on the station.
3. Tap the orange “Start Charge” button on the station details page of the mobile app.

See instructions on how to charge your vehicle.

• First four hours are free, then charging fee is $2 per hour.
• You can pay with tap-to-pay credit or debit cards or digital wallets like Apple Pay or Google Pay.
• You cannot pay on-site with cash or an older, non-contactless-style credit card.
• ChargePoint requires a payment method to be entered during the app setup.

ChargePoint Customer Support: 888-758-4389